You have 30 days from the date you receive your order to request a return.
To be eligible, your item must be:
A receipt or proof of purchase is required.
To request a return, please contact us at support@happytailhub.shop.
If your return is approved, we will provide:
Items returned without prior authorization will not be accepted.
For any questions, contact us anytime at support@happytailhub.shop.
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will review the issue and work to make it right.
The following items cannot be returned:
If you are unsure whether your item qualifies, please contact us before requesting a return.
We also do not accept returns on:
The fastest way to exchange an item is to return the original item once approved and place a new order for the desired product.
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Returned items must be:
Once your return is received and inspected, we will notify you whether your refund is approved.
If approved:
Please note your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since approval, please contact us at happytailhubuk@gmail.com.
